The free first month and refunds
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Top up at least $100 of credits and your first month of Pro is on us; top up at least $500 and your first month of Max is on us. The credits are your normal balance. The plan month is a gift: it simply ends, and nothing renews unless you choose to 🎁
The topped-up credits land on your balance the moment the payment succeeds, never expire, and spend on anything in the catalog at the prices shown in the app before you run anything. Alongside them, the matching plan's rights (bigger limits, concurrency, storage, computers, seats) turn on for one month.
To see exactly what each plan includes, see Plans, credits, and the welcome credit.
Nothing renews automatically. When the comped month ends, the plan's rights simply stop and your credits keep working exactly as before. Three days before it ends we email you the date, and re-upping is one click if you want to keep the plan.
That is the whole point of how idapt bills: usage bills to your balance at posted prices with a flat 5% top-up fee, so you pay for what you actually run.
Spent money is spent; unspent money is always yours. Unspent paid credits are refundable on request, any time, by contacting support. Promotional credits (like the welcome credit) are never refundable.
A subscription is refundable in full within 14 days of its first charge; usage you already consumed is not refundable. If the top-up that earned a comped month is refunded while that month is still active, the comped rights end with it.
Contact support from the account that made the purchase.
We refund the unspent balance, or the subscription charge within 14 days, as the case may be.
Anything you already spent stays spent; a refunded top-up also revokes a comped month it had earned.
The comped month applies once per billing account, on the first qualifying top-up the account ever makes, and once per payment card across all accounts (a refunded top-up does not re-open the gate). Starting on Pro and moving to Max later does not earn a second comped month.
Billing belongs to your team account, so the comp is per billing account rather than per person. See Team billing.
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