Invoices, taxes, and refunds
Found this helpful? Share it:
Found this helpful? Share it:
Every payment you make on idapt produces an invoice. Here is where to find them, how tax is applied, and when a purchase can be refunded 🧾
Your invoices and receipts, for both subscription renewals and credit top-ups, live on the /app/billing page alongside your payment methods and billing address. Each invoice itemizes what you paid, including any service fee and tax.
On the /app/billing page you can set your billing address and, if you are buying for a business, add your business tax id. Adding a valid tax id where it applies means idapt can issue the invoice correctly for your region.
Tax is calculated for your billing location and shown as a separate line on the invoice. On a credit top-up, tax applies to both the credit amount and the top-up fee (the greater of 5% or $0.50). See Credits and auto top-up for how the fee works.
Spent money is spent: AI usage you have already consumed is not refundable. Unspent paid credits are different: they are refundable on request, at any time, by contacting support. Promotional credits (like the welcome credit) are never refundable.
Subscriptions carry their own promise: the first charge is refundable in full within 14 days. See The free first month and refunds and Credits and auto top-up.
Refund questions, billing errors, and anything unusual on an invoice go to support at [email protected]. Include the invoice from your /app/billing page so it can be found quickly.
Related articles
Was this helpful?